TERMS AND CONDITIONS OF OUR WEBSITE
Welcome to the cilentodesignerwear.com website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing the website and/or placing an order you agree to be bound by our terms and conditions as outlined below. If you do not agree with these terms and conditions, you should not use our website.
This website is the sole property of Cilento Designer Wear and all content on this site is copyright to Cilento Designer Wear. You are authorised to use our site for your own personal use and may not use this site for any non-commercial purpose. You are required to read and adhere to our terms and conditions before placing an order with us.
If you decide when placing an order to create and account with us it is your responsibility to ensure the confidentiality of your account details and passwords, thus ensuring that no unauthorised persons have access to them. We shall not be liable to any person for damages or loss that has arisen as a result of your failure to protect your account information. If you believe your account has been comprised you should let us know immediately in order to prevent any / further unauthorised activity.
Please ensure that your personal details are up-to-date and inform us off any changes to your information. We reserve the right to block access, terminate accounts, remove or edit content or cancel orders at our discretion.
Any error, may it be in the form of incomplete data, typographical errors, inaccuracies or a pricing error is altogether unintentional. We apologise for any website error, especially if it is an error reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If this occurs we reserve the right to suspend your order and we will contact you to ask whether you wish to continue with the order at the correct price. We are not obliged to supply goods at the incorrect price. If a product becomes unavailable from the time the order is placed until it is processed by us then we will cancel the order and give you a full refund, again, we are not obliged to provide a product which may become unavailable.
We present our content ‘as is’ and make no claim to its accuracy, expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
From time-to-time access to our website may be suspended or restricted to allow for maintenance and repairs, or the introduction of new facilities or services. Furthermore, due to uncontrolled external factors your access to the site may become interrupted, and may attract some viruses or harmful elements, therefore as a visitor to our site, you assume full responsibility for any costs associated with the servicing of equipment used in connection with your use of our website i.e. you agree that your equipment and software are fit for the purpose of safe access to our website. We shall not be liable for any damage or loss that you incur from your use of or inability to access our website.
We will endeavour to keep our website up-to-date, fresh and exciting. As trends change and seasons move on we will expand, move and up-date portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
We have made every effort to display products as accurate as possible. However, the colours we use along with the display settings and capabilities of the equipment you are using may greatly affect the colours actually seen on screen. We accept no liability for any limitations of the equipment you use to view our site and therefore cannot guarantee that the colour, texture or detail of goods will be accurate / the same as the actual product.
Prices In Store And Online
Although generally the prices do tend to be the same in store and online, there may be some occasions when online prices do not reflect in store prices due to exclusive online promotions, offers or reductions.
Out of Stock Items
Much of our stock is seasonal and therefore, once an item has sold out it is unlikely to come back into stock. We understand it’s frustrating to see that the item you want to buy is out of stock – so why do we continue to show these products when they’re not currently available for you to buy?
It’s because we believe you’ll want to know that we normally stock that item, in case you want to buy it at a later date once more stock’s been delivered (if applicable). It means you’ll still have the product details to hand, and in some instances we’re able to offer you the option of emailing you once the item does come back into stock.
TERMS AND CONDITIONS OF SALE
Acceptance of your order
Your order on our website constitutes an offer to us to purchase the goods in your cart, and we will do our up most to fulfil this order to a level of service you would expect. In order to do so we will store your order and details and proceed to obtain authorisation from your bank for the payment and perform security checks. Acceptance of your order will be confirmed upon your receipt of a second email outlining your order, this indicates that your order has been dispatched or is ready for collection. An order will not be accepted until all goods are available to you, unless you have been otherwise notified by us. Placing an order does not constitute a contract with us until we confirm the products as dispatched or ready for collection.
Non-acceptance of an order may include, but not limited, to the following;
The product you ordered being unavailable from stock,
Our inability to obtain authorisation for your payment,
The identification of a pricing or product description error,
An unspecified technical error.
In an instance where non-acceptance of an order occurs a full refund will be given.
Coupons, discounts and promotional codes
Coupons, discounts and promotional codes offered by cilentodesignerwear.com are valid for use as part of a purchase made via cilentodesignerwear.com, unless otherwise stated. Such promotional codes are not valid for use as part of a purchase in the Cilento store, or for telephone orders.
Multiple coupons, discounts and promotional codes cannot be applied to a single order; furthermore coupons cannot be used in conjunction with other promotions such as a sale item or with a 3 for 2 offer etc. Coupons, discounts and promotional codes are non-transferable, cannot be copied and are only to be used by the intended recipient.
We cannot retrospectively apply a promotional code, coupon or discount code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team.
Cilento reserve the right to withdraw any coupons, discounts and promotional codes, or amend these terms and conditions, at any time. Please note that these terms and conditions regarding coupons, discounts and promotional codes are also applicable on the 10% discount coupon received via email upon registering for the Cilento mailing list.
Occasionally we may feature timed sales, offers or promotions on the website, during which certain exclusions may apply.
3 For 2 Offer
Any item included in the 3 for 2 offer that is returned must be returned with the other selected items. If a single item is returned then customers will be re-charged full price for the two remaining items purchased.
If, for any reason there is a problem with payment authorisation from your credit / debit card – or other chosen payment method – after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, as previously stated, we may be unable to process an order due to, but limited to, the following; pricing error, product unavailable or an unspecified technical error. If you are sure you are using a valid payment method then please try again or alternatively use a different payment method.
As part of our policy to protect against fraudulent credit / debit card transaction we conduct security checks on all orders received. These may be in the form of contacting you by telephone before the order is accepted. All orders are also subject to security checks in line with our payment provider terms and conditions.
We have a complete range of delivery options, and charges will vary dependent on your location and the type of product or services ordered. Full details can be found in our Delivery Information section of the website.
Free Delivery is subject to the following terms and conditions;
Free Delivery is applicable to orders over £65 within Northern Ireland, Ireland and Mainland UK Only.
Free Delivery does not apply to product listings marked with a ‘Make Enquiry’ button.
Free Delivery is sent using standard postage.
Free Delivery is only available for a limited time only.
If you wish to cancel your order completely, please contact our Customer Service Team at [email protected] [email us]. Please quote your order number and order date. If your order has already been dispatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.
There are some products which we cannot cancel, refund or exchange, including earrings and made-to-measure items. Please refer to our Returns Policy for more details.
KLARNA PAY IN 3 - FREQUENTLY ASKED QUESTIONS
Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at 450,000 online stores.
How does Pay in 3 work?
Klarna's Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
Am I eligible for Pay in 3?
You need to be at least 18 years old and a UK resident to use Klarna's credit products including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation.
Can I have multiple Pay in 3 orders at the same time?
Yes, you can. If you see Klarna Pay in 3 when you go to an online checkout then it is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
What does Klarna consider when reviewing my application?
Klarna offers Pay in 3 based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 before does not mean it will be offered for every order. In turn, if your application for Pay in 3 is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna's Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.
Will a credit search take place?
When you use Pay in 3, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
How do I make repayments to Klarna?
Klarna will take your Pay in 3 payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto klarna.com.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Cilento. All transactions take place through connections secured with the latest industry standard security protocols.
How do I know Klarna has received my payment?
Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at klarna.com.
What happens if I don't make a payment on time?
Pay in 3 is a credit product and you are required to make your scheduled payments to Klarna. Your payments are automatically withdrawn from your connected card or bank account according to the agreed payment schedule. Klarna will send you multiple friendly reminders before payment is due so you can make sure you've enough money to pay. If payment fails, you may be charged a late fee subject to Klarna T&Cs.
What happens if I don't pay for my order?
If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
I've received a statement, but I've not yet received my goods.
If you have not received your goods please call Cilento to check on your order and delivery status. You can also contact Klarna's Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I cancel or return my order?
As soon as Cilento has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.
What happens to my statement, when I have returned the goods?
Once Cilento has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
What happens to my statement when I have returned part of my order?
Once Cilento has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.
I haven't received an email with my statement/payment information.
You can log into the Klarna app or at Klarna.com, where you will find all your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app or Klarna's Customer Service page for a full list of FAQs, live chat and telephone options.
Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.
GBC Ireland Ltd. t/a Cilento is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FAC. For more info visit: Klarna Terms & Conditions..
Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. Cilento Designer Wear has no control over these sites and is not responsible for their content or availability.
ONLINE RETURNS POLICY
Our Online Returns Policy
At Cilento we want you to be happy with your purchase, and all our products are checked by our quality control team to ensure your order reaches you in perfect condition. However, if you do wish to return a product, following the instructions below, we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please refer to the Returns Policy section of the website for full details.
If you are unhappy with your purchase please arrange for a replacement or refund (except for non-returnable items) within 14 days of receipt of your order.
You are entitled to cancel your order and we will refund the cost of the order. If the goods have been dispatched you must return the goods to us upon receipt.
It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We would expect this to mean that you have kept all original packaging with all labels still attached, and that it’s undamaged and unused. If the goods do not adhere to these guidelines then Cilento reserve the right to refuse refund or exchange. Your statutory rights are not affected.
Please include the returns slip in the parcel with your return; without it we will be unable to process your refund.
Your refund will be processed within 5 – 10 days from the date the returned goods are received back in our store.
Items must be returned to us at your own cost, and the parcel and its contents are your responsibility until they are received back at Cilento – therefore we recommend you use a registered postal service and retain proof of postage. Cilento is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged is good quality packaging to avoid damage during transit back to our store.
Please note that we will accept the return of your item(s) in store however no monetary refunds can be processed at this time as our online department is independent of our retail store. Your refund will be carried out by our returns department within 14 days of receipt of the refund.
The following items cannot be returned for a refund/exchange, unless faulty:
Made to order and bespoke items.
Toiletries and fragrance.
Underwear, socks, shapewear and tights.
Cilento Designer Wear gift cards (both instore and online versions).
Other items may be added this list from time-to-time. This does not affect your statutory rights in respect of faulty or damaged goods.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.
SUPPLEMENTAL TERMS AND CONDITIONS
Supplemental Terms and Conditions of sale for Furniture - Product Specifications
Leather products are made from quality natural leather and therefore each product will have its own unique characteristics. Anilines, in particular, will bear traces of the animal’s life such as scars, growth lines and will vary in share and colour across the hide. These are not faults and simply add to the individuality of the furniture. There are many different types of leather.
All wooden furniture, whether solid or veneered can naturally vary in grain and colour. Solid wood, in particular, will bear the hallmarks of tree growth and may display knots, unevenness across the timbers on distressed finishes and minor surface irregularities. These are natural inherent characteristics and should not be a cause for concern.
All quality beds need time to settle in and the mattress may require turning periodically. Some settlement can be expected and this is normal and no reason for concern.
Proper care and maintenance will prolong the life of your furniture. Our furniture and large mirrors are manufactured to the highest standards and you should look after your furniture or large mirror according to the care instructions. In the unlikely event that you have any issues with your furniture or large mirror after delivery, please contact our Customer Services Team.
If you have any enquiries about any of the above details, please contact our Customer Service Team before placing your order.
Our refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged furniture.
Supplemental Terms and Conditions of sale for Cilento Designer Wear Instant Digital eGift Cards
Instant Digital eGift Cards are in digital format only; no physical gift card or documentation will be provided. Once the online purchase is completed the Instant Digital eGift Card is sent directly to the email address entered under the recipient email section when completing the transaction. Please note that the Instant Digital eGift Cards cannot be returned once purchased and cannot be exchanged for cash or other Gift Cards. Instant Digital eGift Cards cannot be used as a form of payment in-store; they may only be used on the website.
We are not liable for any Instant Digital eGift Cards which are lost, stolen or used by someone other than your recipient after delivery. It is your responsibility to ensure the correct email address is entered and that your recipient has received their Instant Digital eGift Cards as it is their responsibility to keep the Instant Digital eGift Cards safe. We will not be held liable for any Instant Digital eGift Card sent to the wrong or incorrect email address.
Supplemental Terms and Conditions of sale for Cilento Designer Wear In-Store Gift Cards
In-Store Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order. Please note that In-Store Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other Gift Cards. In-store Gift Cards (which can purchased in-store or on our website) cannot be used as a form of payment on the website; they may only be used in-store.
We are not liable for any In-Store Gift Cards that are lost, stolen or used by someone other than your recipient after delivery. It is your responsibility to ensure your recipient has received their In-Store Gift Card/s as it is their responsibility to keep the card safe. We use reliable courier and postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated time-scales.
Re-deeming In-Store Gift Cards
The following conditions apply when re-deeming an In-Store Gift Card;
For purchases with a lesser value than the In-Store Gift Cards value the balance will remain on the gift card.
In-store Gift Cards must be submitted upon redemption in-store and cannot be applied at a later date.
In-store Gift Cards cannot be replaced if lost, stolen or damaged.
In-store Gift Cards cannot be returned or refunded; this applies whether they are purchased in-store or online.
Cilento reserves the right to refuse to accept an In-Store Gift Card which it deems to have been tampered with, duplicated, damaged or otherwise is suspected to be affected from fraud.
Cilento reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at our discretion, we deem such action necessary.
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any of these terms and conditions is found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not affect the validity or enforce-ability of the remaining provisions.
Updates and Amendments
These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.
Information or Complaint
If you have any question or complaint regarding this Site or these Terms and Conditions please email us on [email protected] [email us] You may also contact us in writing by sending to Cilento Complaints Department, Unit 1 Pavilion Retail Park, Strabane, Co-Tyrone, BT82 8EQ. Alternatively call us on (028) 71 884174.
This site is owned and operated by Cilento Designer Wear, Unit 1 Pavilion Retail Park, Strabane, Co-Tyrone, BT82 8EQ. For any queries regarding our service, please contact us on [email protected] [email us], phone on (028) 71 884174 or post.