TERMS AND CONDITIONS OF OUR WEBSITE
Welcome to the cilentodesignerwear.com website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing the website and/or placing an order you agree to be bound by our terms and conditions as outlined below. If you do not agree with these terms and conditions, you should not use our website.
If you decide when placing an order to create and account with us it is your responsibility to ensure the confidentiality of your account details and passwords, thus ensuring that no unauthorised persons have access to them. We shall not be liable to any person for damages or loss that has arisen as a result of your failure to protect your account information. If you believe you account has been comprised you should let us know immediately in order to prevent any / further unauthorised activity.
Please ensure that your personal details are up-to-date and inform us off any changes to your information. We reserve the right to block access, terminate accounts, remove or edit content or cancel orders at our discretion.
Any error, may it be in the form of incomplete data, typographical errors, inaccuracies or a pricing error is altogether unintentional. We apologise for any website error, especially if it is an error reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If this occurs we reserve the right to suspend your order and we will contact you to ask whether you wish to continue with the order at the correct price. We are not obliged to supply goods at the incorrect price. If a product becomes unavailable from the time the order is placed until it is processed by us then we will cancel the order and give you a full refund, again, we are not obliged to provide a product which may become unavailable.
We present our content ‘as is’ and make no claim to its accuracy, expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
From time-to-time access to our website may be suspended or restricted to allow for maintenance and repairs, or the introduction of new facilities or services. Furthermore, due to uncontrolled external factors your access to the site may become interrupted, and may attract some viruses or harmful elements, therefore as a visitor to our site, you assume full responsibility for any costs associated with the servicing of equipment used in connection with your use of our website i.e. you agree that your equipment and software are fit for the purpose of safe access to our website. We shall not be liable for any damage or loss that you incur from your use of or inability to access our website.
We will endeavour to keep our website up-to-date, fresh and exciting. As trends change and seasons move on we will expand, move and up-date portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
We have made every effort to display products as accurate as possible. However, the colours we use along with the display settings and capabilities of the equipment you are using may greatly affect the colours actually seen on screen. We accept no liability for any limitations of the equipment you use to view our site and therefore cannot guarantee that the colour, texture or detail of goods will be accurate / the same as the actual product.
Prices In Store And Online
Although generally the prices do tend to be the same in store and online, there may be some occasions when online prices do not reflect in store prices due to exclusive online promotions, offers or reductions.
Out of Stock Items
Much of our stock is seasonal and therefore, once an item has sold out it is unlikely to come back into stock. We understand it’s frustrating to see that the item you want to buy is out of stock – so why do we continue to show these products when they’re not currently available for you to buy?
It’s because we believe you’ll want to know that we normally stock that item, in case you want to buy it at a later date once more stock’s been delivered (if applicable). It means you’ll still have the product details to hand, and in some instances we’re able to offer you the option of emailing you once the item does come back into stock.
TERMS AND CONDITIONS OF SALE
Acceptance of your order
Your order on our website constitutes an offer to us to purchase the goods in your cart, and we will do our up most to fulfil this order to a level of service you would expect. In order to do so we will store your order and details and proceed to obtain authorisation from your bank for the payment and perform security checks. Acceptance of your order will be confirmed upon your receipt of a second email outlining your order, this indicates that your order has been dispatched or is ready for collection. An order will not be accepted until all goods are available to you, unless you have been otherwise notified by us. Placing an order does not constitute a contract with us until we confirm the products as dispatched or ready for collection.
Non-acceptance of an order may include, but not limited, to the following;
- The product you ordered being unavailable from stock,
- Our inability to obtain authorisation for your payment,
- The identification of a pricing or product description error,
- An unspecified technical error.
In an instance where non-acceptance of an order occurs a full refund will be given.
Coupons, discounts and promotional codes
Coupons, discounts and promotional codes offered by cilentodesignerwear.com are valid for use as part of a purchase made via cilentodesignerwear.com, unless otherwise stated. Such promotional codes are not valid for use as part of a purchase in the Cilento store, or for telephone orders.
Multiple coupons, discounts and promotional codes cannot be applied to a single order; furthermore coupons cannot be used in conjunction with other promotions such as a sale item or with a 3 for 2 offer etc. Coupons, discounts and promotional codes are non transferable, cannot be copied and are only to be used by the intended recipient.
We cannot retrospectively apply a promotional code, coupon or discount code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team.
Cilento reserve the right to withdraw any coupons, discounts and promotional codes, or amend these terms and conditions, at any time. Please note that these terms and conditions regarding coupons, discounts and promotional codes are also applicable on the 10% discount coupon received via email upon registering for the Cilento mailing list.
Occasionally we may feature timed sales, offers or promotions on the website, during which certain exclusions may apply.
3 For 2 Offer
Any item included in the 3 for 2 offer that is returned must be returned with the other selected items. If a single item is returned then customers will be re-charged full price for the two remaining items purchased.
If, for any reason there is a problem with payment authorisation from your credit / debit card – or other chosen payment method – after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, as previously stated, we may be unable to process an order due to, but limited to, the following; pricing error, product unavailable or an unspecified technical error. If you are sure you are using a valid payment method then please try again or alternatively use a different payment method.
As part of our policy to protect against fraudulent credit / debit card transaction we conduct security checks on all orders received. These may be in the form of contacting you by telephone before the order is accepted. All orders are also subject to security checks in line with our payment provider terms and conditions.
We have a complete range of delivery options, and charges will vary dependent on the type of product or services ordered. Full details can be found in our Frequently Asked Questions section under delivery information.
Free Delivery is subject to the following terms and conditions;
- Free Delivery is applicable to orders over £42 within Northern Ireland, Ireland and Mainland UK Only.
- Free Delivery does not apply to items of furniture marked with a ‘Make Enquiry’ button.
- Free Delivery is sent using standard postage.
- Free Delivery is only available for a limited time only.
If you wish to cancel your order completely, please contact our Customer Service Team via email. Please quote your order number and order date. If your order has already been dispatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.
There are some products which we cannot cancel, refund or exchange, including earrings and made-to-measure items. Please refer to our returns policy for more details.
Our Online Returns Policy
At Cilento we want you to be happy with your purchase, and all our products are checked by our quality control team to ensure your order reaches you in perfect condition. However, if you do wish to return a product, following the instructions below, we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
- If you are unhappy with your purchase please arrange for a replacement or refund (except for non-returnable items) within 14 days of receipt of your order.
- You are entitled to cancel your order and we will refund the cost of the order. If the goods have been dispatched you must return the goods to us upon receipt.
- It is important that any unwanted item, unless faulty, is returned in a re-saleable condition. We would expect this to mean that you have kept all original packaging with all labels still attached, and that it’s undamaged and unused. If the goods do not adhere to these guidelines then Cilento reserve the right to refuse refund or exchange. Your statutory rights are not affected.
- Please include the returns slip in the parcel with your return; without it we will be unable to process your refund.
- Your refund will be processed within 5 – 7 days from the date the returned goods are received.
- Items must be returned to us at your own cost, and the parcel and its contents are your responsibility until they are received back at Cilento – therefore we recommend you use a registered postal service and retain proof of postage. Cilento is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged is good quality packaging to avoid damage during transit back to our store.
- Please note that we will accept the return of your item(s) in store however no monetary refunds can be processed at this time as our online department is independent of our retail store. Your refund will be carried out by our returns department within 14 days of receipt of the refund.
The following items cannot be returned for a refund/exchange, unless faulty:
- Made to order / Bespoke items
- Cilento Designer Wear Gift Cards
- Toiletries / Body Care products that have been unsealed and opened
- Fragrance products that have been unsealed and opened
- Any Pierced Earrings
- Underwear / Socks which has been worn
- Shapewear / Tights which has been worn
Other items may be added this list from time-to-time. This does not affect your statutory rights in respect of faulty or damaged goods.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.
Supplemental Terms and Conditions of sale for furniture
Leather products are made from quality natural leather and therefore each product will have its own unique characteristics. Anilines, in particular, will bear traces of the animal’s life such as scars, growth lines and will vary in share and colour across the hide. These are not faults and simply add to the individuality of the furniture. There are many different types of leather.
All wooden furniture, whether solid or veneered can naturally vary in grain and colour. Solid wood, in particular, will bear the hallmarks of tree growth and may display knots, unevenness across the timbers on distressed finishes and minor surface irregularities. These are natural inherent characteristics and should not be a cause for concern.
All quality beds need time to settle in and the mattress may require turning periodically. Some settlement can be expected and this is normal and no reason for concern.
Proper care and maintenance will prolong the life of your furniture. Our furniture and large mirrors are manufactured to the highest standards and you should look after your furniture or large mirror according to the care instructions. In the unlikely event that you have any issues with your furniture or large mirror after delivery, please contact our Customer Services Team.
If you have any enquiries about any of the above details, please contact our Customer Service Team before placing your order.
Our refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged furniture.
Supplemental Terms and Conditions of sale for Cilento Designer Wear Gift Cards
Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order. Please note that Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other Gift Cards. Gift Cards purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store.
We are not liable for any Gift Cards that are lost, stolen or used by someone other than your recipient after delivery. It is your responsibility to ensure your recipient has received their Gift Cards, as it is their responsibility to keep the card safe. We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated time-scales.
Re-deeming Gift Cards In-Store
The following conditions apply when re-deeming a Gift Card in-store;
- Where Gift Cards offered have a greater value than the goods being purchased, change will be returned as a Cilento Gift Card.
- Gift Cards must be submitted upon redemption in store.
- Gift Cards are valid for 12 months after the date of activation or the last redemption, or top-up. Gift Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
- Gift Cards cannot be replaced if lost, stolen or damaged.
- Gift Cards cannot be returned or refunded.
- Cilento reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or otherwise is suspected to be affected from fraud.
Cilento reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at our discretion, we deem such action necessary.
To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any of these terms and conditions is found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not affect the validity or enforce-ability of the remaining provisions.
Updates and amendments
These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.
For any queries regarding our service, please contact us via email, phone or post.