We are GBC Ireland Ltd. t/a Cilento Designer Wear, we collect personal data from you in order to process any order you place with us in-store, online or over the phone, and to send you marketing information regarding our products or services. We understand that your privacy is important; therefore we will treat any personal information you provide us as confidential and will be only used in accordance with the Data Protection Act 2018 and with the EU General Data Protection Regulation 2018. You may also opt out of receiving specific future marketing emails directly from any marketing email we may send you, for textmarketing use the opt out method detailed in the messages or contact us as per the information provided in this statement. Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Who We Are
We are GBC Ireland Ltd. (Cilento Designer Wear) a company registered in Northern Ireland with registered company number NI618407. Our registered address and address for correspondence is Cilento Designer Wear, Unit 1 Pavilion Retail Park, Strabane, Co. Tyrone, N. Ireland, BT82 8EQ. You may also contact us via email with any questions related to this Privacy Notice at [email protected]
What Information Do We Collect From You?
When you register with us, place an order online or join our in-store loyalty program, we will hold details of your name, email address, telephone number, billing address and any separate delivery address. We may record details of your IP address and will retain details of any orders you place with us or emails you send to us. We will also pass details of any payment information to our payment processing partners, but we do not retain this information in full.
From time to time we may ask if you wish to provide additional information regarding specific areas of interest, such as Brands you like and / or your hobbies, we may also ask you to complete voluntary surveys and participate in competitions. We may also display content you share on our social media pages on our site. If you would like us to remove your post, please contact our Customer Service team.
We collect information regarding your use of our website using cookies.
Why Do We Collect This Information?
Details of your name and addresses are necessary in order for us to fulfil our contract with you for the delivery of any goods you have ordered. Providing us with an email address and contact telephone number is used to assist us in arranging delivery with our courier and to notify you of updates to your order and to contact you regarding any queries we may have.
Your information may also be used for marketing purposes in order for us to send you information regarding our products and services by email, post, or text message.
Who Do We Disclose You Information With?
We may share your personal information with our payment processing partners, fraud detection partners, courier companies and IT companies who support our website. Payment details such as card and banking information are not held by us and are provided, by you, to our payment partners at the time of purchase. Data is only provided to additional parties in order to fulfil our contract with you.
Non-personal data, such as information obtained by cookies may be shared with search and social platforms such as Google and Facebook in order to show you products which may interest you while you are browsing the internet and marketing agencies and with other companies within our group. We share information based either on your marketing consent, your acceptance of cookies on our website or our deemed legitimate interest. We may also specifically share your information via cookies with our partner who provides abandoned basket and abandoned browse email services. We may also share your details, including details of your orders, with our review partner in order to obtain your feedback regarding our products and service.
What Do We Do With Your Information?
We will process this information in order to fulfil our contract with you and may pass it to third parties (as detailed above), such as courier companies, in order for them to deliver your order to you.
We will also process your information in order to send you marketing information. This may also include using your information to tailor content that we show or send to you in order to try to ensure that content is as relevant to you as possible. If you have placed an order with us we will process your data for the purposes of marketing on a legitimate interest basis. If you do not place an order with us, but register as a user on our site, subscribe to our email newsletter or join our in-store loyalty program, we will process your data using a consent basis.
You may withdraw your consent at any time by opting out of receiving further marketing communications from us. We will provide clear facilities to opt in and out of postal marketing, email marketing and text marketing. Please note that in the case of opting out of any marketing the process may take up to 28 days for your request to be fully implemented due to the slight possibility that direct marketing may have already been planned and be in progress.
All personal information we hold about it is held securely and has access limited to that only necessary for the specific purpose for which we are processing your data. This means that we encrypt and anonymise the data where possible and ensure that access is limited via secure passwords and physically restricted access where relevant. We provide training to staff members who are concerned with dealing with personal data to help ensure that your data is kept secure.
How Long Do We Keep Your Information?
We retain your information for as long as necessary in order for us to complete our contract with you, provide information to Government organisations, for instance with regard to Value Added Tax (VAT) accounting, and to enable us to fulfil our legal duties with regard to record keeping. In normal circumstances we will retain information regarding you and any orders you placed with us for seven years after the date of your last order.
We will cease to process your information for marketing purposes when you ask us to do so and / or withdraw any consent you have given us.
We will delete any of your information which we are not legally required to retain on receipt of a formal request to do so.
How Can I Access The Information You Hold About Me?
You may make a formal request to view the information we hold about you. We will process it as quickly as possible and will not usually make a charge for providing this information, but we may choose to levy a reasonable fee if the request is manifestly unfounded or excessive, particularly if it is repetitive. Information will be provided in a commonly used electronic format, such as a csv file. We may need to verify your identity prior to providing any information to you; in such instances we may require your assistance in order to verify your identity. We will not be able to provide information if we are unable to verify your identity and / or until any fee is paid in full.
Our website contains links to other websites. This privacy notice only applies to this website, so when you link to other websites you should read their own privacy notices.
Changes To Our Privacy Notice And Policy
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact our online team at [email protected]