You may only place an order on our website if you are legally capable of entering a binding contract with us and if you are the authorised cardholder or account holder. Our online product selection, which we have displayed on this site, is an invitation and not an offer to sell those goods to you. When your order is placed we will send you an order acknowledgement email to confirm all your details are correct. Once we have dispatched your item/s, you will receive a second confirmation email from us detailing your delivery information and tracking number where applicable. Order acceptance is therefore not confirmed until the second email is received. The onus is on you the customer to enter your correct email address, contact number and postal information at the time of order. Please take care to enter details accurately as a wrong entry of contact information may result in an individual receiving your order details.
Cilento Cancellations - All products are subject to availability. We reserve the right to cancel an order in certain circumstances;
An item/s ordered have become out-of-stock.
An item/s has become subject to an unavoidable delay and we cannot send.
Website errors; this includes pricing errors, mis-described items or sizing issue.
An item/s has been identified as faulty or not fit for sale during our quality checks prior to dispatch.
Payment has not authorised, failed payments or concern over validation checks.
In situations where an order, or part of an order is cancelled, we will try to contact you via the email address or telephone number you provided when placing your order. If we cannot contact you or if we receive no response to our email, we will continue to dispatch any remaining products on your order and refund what is unavailable. We will not supply a replacement product without your authorisation. We reserve the right to dispatch items in a single order separately.
Consumer Cancellations - Cancellation & changes of orders;
We are sorry that in most circumstances it is not possible to make changes to your order once you have placed it. If you wish to add products to your order then please place a new order for these items.
If you wish to cancel your order completely please contact our Customer Service Team at [email protected] [email us]. Please quote your order number and order date. If your order has already been dispatched or delivered then you will need to follow our returns procedure in the event of any unwanted products.
There are some products which we cannot cancel, refund or exchange, including earrings and made-to-measure items. Please refer to our Returns Policy [take me there] for more details.
Payment for all products must be by credit or debit card (Visa, Visa Electron, MasterCard, Switch, Maestro) or a PayPal account. Although we do not directly store your card details, you agree for our third party payment providers who are Stripe Payments and PayPal to store them within the appropriate parameters.
Our products are priced in Pounds Sterling (£ GBP) and are inclusive of VAT and delivery where appropriate. When paying, this is the amount that will be deducted from your debit or credit card. When purchasing products with any other currencies, debit or credit cards, the exchange rates will be set by the cardholder’s bank. Cilento Designer Wear has no control over exchange rates. Any queries regarding fluctuations in rates should be directed to the cardholder's bank.
Your name and billing address details must match the card-holder address details held by your card issuer. In order to maintain a secure payment and prevent fraud, all card holders are subject to validation and authorization by both us and the card issuer. If, for any reason, there is a problem with collecting payment from your credit / debit card after we have confirmed receipt of your order, we will not be obliged to dispatch your order.
This site is owned and operated by Cilento Designer Wear, Unit 1 Pavilion Retail Park, Strabane, Co-Tyrone, BT82 8EQ. For any queries regarding our service, please contact us on [email protected] [email us], phone on (028) 71 884174 should you require any further information on ordering online.