What happens when I place an order?
- Put your order together
- Ensure your order is correct and in perfect condition by our quality control team
- Pack and dispatch your order complete with an order / returns summary
Can I change/cancel my order after it has been placed?
If you wish to cancel your order completely please contact our Customer Service Team via email. Please quote your order number and order date. If your order has already been dispatched or delivered then you will need to follow our returns procedure in the event of any unwanted products.
There are some products which we cannot cancel, refund or exchange, including earrings and made-to-measure items. Please refer to our returns policy for more details.
Can multiple orders placed on a single day be parceled together?
What are the payment options at Cilento?
Visa, Visa Electron, MasterCard, Switch, Maestro.
Your name and billing address details must match the card-holder address details held by your card issuer. In order to maintain a secure payment and prevent fraud, all card holders are subject to validation and authorization by both us and the card issuer.
If, for any reason, there is a problem with collecting payment from your credit / debit card after we have confirmed receipt of your order, we will not be obliged to dispatch your order.
We may in some instances accept a purchase order in lieu of an online purchase in order for you to obtain goods. To confirm your eligibility for the use of purchase orders please contact our Customer Services Team via email. Please note that the acceptance of a purchase order is at our discretion.
When will the payment be taken?
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- An unspecified technical error.