ORDER INFORMATION

You may only place an order on our website if you are legally capable of entering a binding contract with us and if you are the authorised cardholder or account holder. Our online product selection, which we have displayed on this site, is an invitation and not an offer to sell those goods to you. When your order is placed we will send you an order acknowledgement email to confirm all your details are correct. Once we have dispatched your item/s, you will receive a second confirmation email from us detailing your delivery information and tracking number where applicable. Order acceptance is therefore not confirmed until the second email is received. The onus is on you the customer to enter your correct email address, contact number and postal information at the time of order. Please take care to enter details accurately as a wrong entry of contact information may result in an individual receiving your order details.

CANCELLATIONS

Cilento Cancellations - All products are subject to availability. We reserve the right to cancel an order in certain circumstances;

• An item/s ordered have become out-of-stock.

• An item/s has become subject to an unavoidable delay and we cannot send. 

• Website errors; this includes pricing errors, mis-described items or sizing issue.

• An item/s has been identified as faulty or not fit for sale during our quality checks prior to dispatch. 

• Payment has not authorised, failed payments or concern over validation checks. 

In situations where an order, or part of an order is cancelled, we will try to contact you via the email address or telephone number you provided when placing your order. If we cannot contact you or if we receive no response to our email, we will continue to dispatch any remaining products on your order and refund what is unavailable. We will not supply a replacement product without your authorisation. We reserve the right to dispatch items in a single order separately.

Consumer Cancellations - Cancellation & changes of orders;