SHIPPING COSTS AND TIME FRAMES
Northern Ireland, Republic of Ireland, England, Scotland & Wales
We are currently offering our customers FREE Delivery on all orders over £65.00 to Ireland and Mainland UK. We charge £5.95 postage for order purchases less than £65.00.
Dynamic Parcel Distribution (DPD) Courier's is our chosen service provider for these regions. Delivery to these regions are carried out within 24-48 Hours from order confirmation however this is dependent on your location and will exclude more rural areas such as The Scottish Highlands and The Channel Islands in which deliveries will take longer to arrive.
Once your order is confirmed you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on www.dpd.co.uk [take me there] or if you have any queries about the status of your order please do not hesitate to contact us at [email protected].
If you receive your order confirmation before Noon on a Friday your order will be dispatched on that same day. All orders placed, and confirmation email received, after Noon on a Friday will be dispatched on the following Monday. Please note that no orders are dispatched or delivered at the weekends or on public holidays.
Worldwide Delivery Services
DHL Worldwide Express is our chosen service provider for our global deliveries. Delivery can take up to 10 days to European countries and 20 days for Rest of World. Once your order is confirmed you will receive a notification email to confirm the goods you have ordered have been dispatched along with a tracking number. You can check the status of your order on www.dhl.com [take me there] or if you have any queries about the status of your order please do not hesitate to contact us at [email protected].
European Countries - Zone 1 comprises the of the following countries; The UK Channel Islands, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain and Vatican City. The cost of shipping to European Zone One is £19.95.
European Countries - Zone 2 comprises the of the following countries; Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland and Turkey. The cost of shipping to European Zone Two is £22.95.
European Countries - Zone 3 comprises of the following countries; Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Moldova and Ukraine. The cost of shipping to European Zone Three is £29.95.
Rest of the World
The cost of shipping to North America, Canada and Mexico is £25.95.
The cost of shipping to Australia, New Zealand and South Africa is £29.95.
The Middle Eastern Region comprises of the following countries; Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates and Yemen. The cost of shipping to The Middle East is £34.95.
The cost of shipping to any global destination not detailed above is £39.95.
Please note that unfortunately we currently do not ship within The Russian Federation.
On Demand Delivery (ODD)
Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including; reschedule delivery, leave in an agreed location / alternative address or deliver to a DHL Service Point (45,000 locations worldwide).
We primarily partner with the DPD and DHL to offer a fast, reliable delivery services although this may vary from time to time depending on operational requirements. Worldwide deliveries are undertaken by a variety of delivery partners and agents, such as Royal Mail, AnPost and Parcelforce, if you have a specific question regarding deliveries in a particular country please contact us for further information.
We shall be under no liability for any delay or failure to deliver parcels within the stated time scale. Please note that a signature may be required on the receipt of some orders.
The above shipping costs are calculated on parcel weights of 3kg and under, if an order is placed for an item over 3kg we may contact you to arrange payment of further shipping costs.
Should you have any queries regarding our shipping options please contact us at [email protected] and we will happily answer any questions you may have.
We also offer a complimentary In-Store Collection Service. When placing your order online; once you enter your Postcode / Eircode the 'Collect In-Store' option will become available within shipping options. Please note that without entering your billing address first the 'Collect In-Store' option will not be available. Your order will be ready, once you receive your confirmation email, for collection from our store in Strabane.
Collection of 'Collect In-Store';
Please do not come to store to collect your under until you have received your order confirmation email.
Please have a copy of your order confirmation email with you. Please note we are happy to view confirmation emails on smart phones or tablets if not in printed format. We cannot hand out parcels without proof of order / order number.
Please bring with you the card used to purchase the order, or a photographic ID (a driving license or passport) to confirm identity.
It is your responsibility to ensure timely collection of your order, once you have received your order confirmation email, failure to collect your order within a reasonable time frame may lead to your returns period becoming expired. For more information on this or to arrange alternative collection please email us at [email protected].
FREQUENTLY ASKED QUESTIONS
Is the first email I get confirmation of order?
When your order is placed we will send you an order acknowledgement email to confirm all your details are correct. Once we have dispatched your item/s, you will receive a second confirmation email from us detailing your delivery information and tracking number where applicable. Order acceptance is therefore not confirmed until the second email is received.
Can I deliver to a different address?
If you would like to have items sent to a separate address, for example when sending gifts, you can simply enter a different address for shipping (as opposed to billing) and let us take care of the rest. Please ensure that you enter the billing address that your payment method is registered to, failure to do so will result in your order failing payment authorisation.
I need my order in a hurry can I speed up delivery?
As we are courier based our deliveries are all sent with the fastest delivery option selected, orders are processed in the sequence they are received and at busier times, such as Christmas and sale, orders may take longer to dispatch. Therefore if you need something urgently please contact us and we will do our very best to speed up the process for you.
How can I discuss my delivery options?
If you have any queries about the delivery options available at Cilento please email us at [email protected] or give us a call on (028) 71 884174.